Terms of Service

1. Introduction

Welcome to Alectrona Candle. These Terms of Service govern your access to and use of our website, including browsing our products, placing orders, and using the services we provide.

Throughout these terms, “we,” “us,” and “our” refer to Alectrona Candle. “You” and “your” refer to any visitor, customer, or person using our website.

By accessing our website or purchasing products from us, you agree to these Terms of Service and any applicable policies referenced herein. If you do not agree with these terms, please discontinue use of our website.

2. Online Store

Alectrona Candle provides an online shopping platform featuring scented candles, decorative candles, and home fragrance products.

You agree to use our website for lawful purposes and not to engage in any activity that could damage, disrupt, or interfere with the operation of our store or the shopping experience of other customers.

We reserve the right to refuse service, restrict access, or cancel transactions when reasonably necessary to protect our business, customers, or website, subject to applicable law.

3. Eligibility and Customer Information

By using our website or placing an order, you confirm that you are legally able to enter into a binding agreement under the laws applicable to you.

You agree to provide accurate, complete, and current information when placing an order, including your name, billing address, shipping address, email address, and payment details.

You are responsible for updating your information when necessary to help ensure that orders, confirmations, and delivery notifications can be processed correctly.

4. Products and Descriptions

We make reasonable efforts to display our products and their details as accurately as possible. Product descriptions may include information about fragrance, materials, dimensions, colors, designs, and other relevant characteristics.

Actual product appearance may vary slightly due to lighting, screen settings, photography, manufacturing variations, or other factors.

Product availability, specifications, and prices may change without prior notice, subject to applicable law. We do not guarantee that every product displayed on our website will remain available at all times.

Please review the individual product listing carefully before making a purchase. If you have questions about a product, contact our customer support team before placing your order.

5. Orders and Order Acceptance

When you submit an order, you are making a purchase request for the selected products.

After submitting your order, you may receive an order confirmation email. This confirmation acknowledges that we have received your order but does not necessarily guarantee acceptance or shipment.

We reserve the right to review, decline, or cancel an order when necessary, including in cases involving suspected fraudulent activity, inaccurate pricing, inventory discrepancies, payment authorization issues, or suspected unauthorized purchases.

If we cancel an order after payment has been collected, we will arrange an appropriate refund for the amount paid for the canceled items.

If an order is changed or canceled, we will make reasonable efforts to notify you using the contact information provided at checkout.

6. Prices and Payment

All product prices and applicable charges will be displayed during the shopping and checkout process.

The currency applicable to your purchase will be shown on the website or at checkout. You are responsible for reviewing the final order total, including shipping charges, applicable taxes, and any other disclosed fees, before completing your purchase.

Payments must be authorized and processed through the payment methods made available at checkout. By submitting payment information, you confirm that you are authorized to use the selected payment method.

If a payment cannot be authorized or processed, your order may be delayed or canceled.

We reserve the right to correct pricing, product information, or other listing errors. If an error affects an order you have placed, we will take appropriate steps to address it and contact you when necessary.

7. Shipping and Delivery

Orders are processed and shipped according to the details provided in our Shipping Policy.

Delivery estimates are provided for guidance and may be affected by factors outside our reasonable control, including carrier delays, weather conditions, customs procedures, and other transportation disruptions.

Customers are responsible for providing a complete and accurate shipping address. Additional delivery costs or delays may occur if the address supplied is incorrect or incomplete.

Once an order has shipped, tracking information may be provided when available.

For more information about order processing, shipping costs, estimated delivery times, and tracking, please review our Shipping Policy.

8. Returns and Refunds

We want customers to understand the options available if a purchased product does not meet their expectations or arrives with an issue.

Returns, exchanges where available, and refunds are handled according to our Refund & Returns Policy and applicable consumer protection laws.

Please review that policy for information about return eligibility, product condition requirements, return procedures, refund processing, and any applicable exclusions.

If you receive an incorrect, damaged, or defective product, please contact us with your order number and relevant details so we can review the issue and explain the available next steps.

Nothing in these terms is intended to limit any consumer rights that cannot legally be excluded.

9. Cancellations and Order Changes

If you need to cancel an order or request a change to your shipping address or selected product, please contact us as soon as possible.

Requests may be accommodated if the order has not entered a stage of processing or fulfillment that prevents the requested change.

Once an order has been shipped, cancellation or modification may no longer be possible. Any return request after shipment will be handled according to our Refund & Returns Policy.

Please refer to our applicable store policies for further details about cancellation requests and refunds.

10. Candle Safety and Proper Use

Candles and home fragrance products should always be used according to the manufacturer’s instructions and any safety information provided with the product.

When using candles, customers should follow appropriate precautions, including:

• Never leave a burning candle unattended.
• Keep candles away from children, pets, flammable materials, and drafts.
• Place candles on a stable, heat-resistant surface.
• Keep the candle and its flame away from curtains, paper, and other combustible objects.
• Allow the candle container to cool before handling it.
• Discontinue use when the candle reaches the manufacturer’s recommended stopping point.
• Follow any additional product-specific safety instructions.

Wax melts and other fragrance products should only be used with compatible equipment and according to their instructions.

Improper use of candles or fragrance products may result in fire, burns, property damage, or injury. Customers are responsible for following the applicable safety instructions.

11. Intellectual Property

Unless otherwise indicated, the content on this website, including text, product descriptions, graphics, photographs, logos, and website design elements, is owned by Alectrona Candle or used with appropriate permission.

You may access and use this content for personal, non-commercial shopping purposes.

You may not reproduce, distribute, modify, republish, or commercially exploit website content without prior authorization from the relevant rights holder, except where permitted by applicable law.

12. Third-Party Services and Links

Our website may use third-party services to support payment processing, website functionality, analytics, shipping, or other business operations.

We may also provide links to external websites for convenience or additional information.

Third-party websites and services operate under their own terms and privacy policies. We are not responsible for the independent content, policies, or availability of external websites, except to the extent required by applicable law.

Your use of third-party services may be subject to additional terms provided by those services.

13. Privacy and Personal Information

Your use of our website may involve the collection and processing of personal information necessary to operate our store and fulfill orders.

Our Privacy Policy explains how personal information may be collected, used, stored, and shared in connection with website operations, payment processing, shipping, customer support, and other legitimate business purposes.

By using our website, you acknowledge that you can review our Privacy Policy to understand our data practices.

14. Limitation of Liability

To the extent permitted by applicable law, Alectrona Candle will not be liable for indirect, incidental, or consequential losses arising from the use of our website or the inability to access our services.

We do not guarantee that our website will always be available, uninterrupted, secure, or free from errors.

Nothing in these terms excludes or limits liability where such exclusion or limitation is prohibited by law, including liability for fraud or other obligations that cannot legally be excluded.

Nothing in this section affects your statutory consumer rights.

15. Indemnification

To the extent permitted by applicable law, you agree to be responsible for losses or claims arising directly from your unlawful use of our website, your violation of these terms, or your infringement of another person’s rights.

This provision does not apply to the extent that a claim results from our own negligence, misconduct, or breach of applicable legal obligations.

16. Changes to These Terms

We may update these Terms of Service from time to time to reflect changes in our business practices, website functionality, or applicable legal requirements.

The latest version will be published on this page with an updated revision date.

Your continued use of the website after revised terms are published constitutes acceptance of those changes only to the extent permitted by applicable law. Changes will not override rights that have already accrued or consumer protections that cannot legally be waived.

17. Governing Law

These Terms of Service are subject to the laws applicable to the transaction and the parties, without excluding any mandatory consumer protection provisions that apply to you.

Nothing in these terms is intended to deprive consumers of mandatory rights available under the laws of their country or place of residence.

18. Contact Information

If you have questions about these Terms of Service, your order, or our store policies, please contact us through the Contact Us page on our website.

When contacting our support team about an existing purchase, please include your order number and a clear description of your inquiry so we can assist you more efficiently.

Thank you for shopping with Alectrona Candle.