Terms of Service

Terms of Service

Welcome to ALECTRONA CANDLE. These Terms of Service (“Terms”) govern your use of our website and your purchase of products from our online store. By accessing our website or placing an order, you agree to be bound by these Terms.

If you do not agree with these Terms, please do not use our website.

1. About Us

ALECTRONA CANDLE is an online retailer specializing in scented candles and home fragrance products.

Throughout these Terms, “we,” “our,” and “us” refer to ALECTRONA CANDLE, while “you” and “your” refer to the customer or website visitor.

2. Eligibility

By using our website, you confirm that:

  • You are at least 18 years old or have permission from a parent or legal guardian.
  • The information you provide is accurate and complete.
  • You will use this website only for lawful purposes.

3. Products

We strive to display our scented candles and related products as accurately as possible.

However:

  • Product colors may vary depending on your monitor or device.
  • Handmade or artisan products may have slight variations in appearance.
  • Product availability may change without notice.

We reserve the right to discontinue or modify products at any time.

4. Pricing

All prices displayed on our website are listed in the applicable currency shown at checkout.

We reserve the right to:

  • Correct pricing errors
  • Change prices without prior notice
  • Cancel orders affected by obvious pricing mistakes

If an order is cancelled due to a pricing error, any payment received will be refunded.

5. Orders

After you place an order, you will receive an order confirmation email acknowledging receipt of your order.

Your order is considered accepted once it has been processed and prepared for shipment.

We reserve the right to refuse or cancel any order if:

  • Payment cannot be verified
  • Fraudulent activity is suspected
  • Product inventory is unavailable
  • Incorrect pricing or product information has been displayed
  • Required information is incomplete

6. Payment

We accept secure payment methods available during checkout.

Payment must be successfully authorized before your order can be processed.

Your payment information is handled securely by our third-party payment providers. We do not store your complete payment card information.

7. Shipping

Shipping times, processing times, and delivery estimates are provided for informational purposes only.

Unexpected delays caused by carriers, customs authorities, severe weather, or other circumstances beyond our control may affect delivery schedules.

Additional details can be found in our Shipping Policy.

8. Returns and Refunds

Returns, exchanges, and refunds are handled in accordance with our Refund & Returns Policy.

Please review that policy before placing your order.

9. Intellectual Property

All content available on this website, including but not limited to:

  • Logos
  • Product photographs
  • Images
  • Graphics
  • Text
  • Product descriptions
  • Website design

is the property of ALECTRONA CANDLE or its licensors and is protected by applicable intellectual property laws.

No content may be copied, reproduced, distributed, or used without prior written permission.

10. Acceptable Use

You agree not to:

  • Violate any applicable laws or regulations.
  • Attempt unauthorized access to our website or systems.
  • Upload malicious software or harmful code.
  • Interfere with the operation or security of the website.
  • Use our website for fraudulent purposes.
  • Copy or exploit website content without authorization.

Violation of these Terms may result in termination of your access to the website.

11. Third-Party Links

Our website may include links to third-party websites for your convenience.

We do not control or endorse these websites and are not responsible for their content, services, or privacy practices.

12. Disclaimer

Our website and products are provided on an “as available” and “as is” basis.

While we make every reasonable effort to ensure accurate information, we cannot guarantee that:

  • The website will always be uninterrupted.
  • The website will always be error-free.
  • Product descriptions will always be completely free from inaccuracies.

13. Limitation of Liability

To the maximum extent permitted by applicable law, ALECTRONA CANDLE shall not be liable for any indirect, incidental, special, or consequential damages arising from:

  • Use of our website
  • Purchase or use of our products
  • Delays in shipping
  • Website interruptions
  • Technical errors

Nothing in these Terms limits any rights that cannot legally be excluded under applicable consumer protection laws.

14. Privacy

Your use of our website is also governed by our Privacy Policy, which explains how we collect, use, and protect your personal information.

15. Changes to These Terms

We reserve the right to modify these Terms at any time.

Any updates will become effective immediately upon posting on this page. Continued use of the website after changes are posted constitutes acceptance of the revised Terms.

16. Governing Law

These Terms shall be governed and interpreted in accordance with the applicable laws governing the operation of our business, without affecting any mandatory consumer rights that may apply in your jurisdiction.

17. Contact Us

If you have any questions regarding these Terms of Service, please contact us.

ALECTRONA CANDLE

Email: [email protected]