Cancellation & Modification Policy

At Alectrona Candle, we understand that plans can change. We strive to process orders as quickly as possible while providing flexibility whenever possible. Please review our cancellation and modification policy below.

Order Cancellation

Orders may be cancelled within 24 hours of placing the order.

If your cancellation request is received within this period and your order has not entered the fulfillment process, you will receive a full refund.

After 24 hours, orders are typically being prepared for shipment and cancellation may no longer be possible.

Once an order has been shipped, it cannot be cancelled. If you no longer wish to keep the item, you may request a return after delivery in accordance with our Refund & Returns Policy.

Order Modifications

Customers may request changes to an order within 24 hours of purchase.

You may request changes including:

Shipping address
Recipient information
Product quantity
Product variant (when available)

We will do our best to accommodate your request. However, modifications can only be made before the order enters processing.

Once an order has been packed, prepared for shipment, or dispatched, no further modifications can be made.

How to Request a Cancellation or Modification

Please contact our customer support team as soon as possible with the following information:

Order number
Full name used for the purchase
Email address
Details of your cancellation or requested changes

Email: [email protected]

Our team will review your request and respond as quickly as possible during business hours.

Refunds for Cancelled Orders

If your cancellation request is approved, your refund will be issued to the original payment method.

Refunds are generally processed within 3–5 business days after approval. Depending on your bank or payment provider, it may take an additional 5–10 business days for the funds to appear in your account.

Incorrect Shipping Information

Customers are responsible for providing complete and accurate shipping information when placing an order.

If an incorrect shipping address is provided and the order has already entered processing or has been shipped, we may be unable to update the delivery details.

Any additional shipping fees resulting from incorrect information supplied by the customer will be the customer’s responsibility.

Refused Deliveries

If a package is refused upon delivery or returned because of an incorrect address provided by the customer, shipping charges are non-refundable.

Any additional shipping costs required to resend the package will be the responsibility of the customer.

Contact Us

If you have any questions regarding this Cancellation & Modification Policy, please contact us: