Privacy Policy

At ALECTRONA CANDLE, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains what information we collect, how we use it, how we protect it, and the choices available to you when using our website and purchasing our scented candles and home fragrance products.

By accessing or using our website, you agree to the practices described in this Privacy Policy.

1. Information We Collect

When you interact with our website, we may collect the following information:

Personal Information

You may voluntarily provide:

Full name
Email address
Phone number
Billing address
Shipping address
Payment-related information (processed securely by our payment providers)
Order history
Customer support inquiries

Automatically Collected Information

When you browse our website, we may automatically collect:

IP address
Browser type
Device information
Operating system
Pages visited
Referral source
Date and time of access
Website usage statistics through analytics tools

2. How We Use Your Information

We use your information to:

Process and fulfill your orders
Arrange shipping and delivery
Provide customer support
Respond to inquiries
Improve our website and shopping experience
Prevent fraud and unauthorized transactions
Comply with legal obligations
Send order confirmations, shipping updates, and service-related communications
Send promotional emails only if you have chosen to receive them

3. Payment Security

We do not store your complete payment card information.

Payments are processed securely through trusted third-party payment providers that comply with industry security standards.

4. Sharing Your Information

We never sell or rent your personal information.

We may share limited information only when necessary with:

Payment processors
Shipping carriers
Website hosting providers
Analytics providers
Legal authorities when required by law

Each service provider is required to safeguard your information and use it only for the services they provide on our behalf.

5. Cookies

Our website uses cookies and similar technologies to:

Remember your shopping cart
Save your preferences
Improve website functionality
Analyze website traffic
Enhance your browsing experience

Most browsers allow you to disable cookies, although some website features may not function properly if cookies are disabled.

6. Marketing Communications

If you subscribe to our newsletter, we may occasionally send:

New product announcements
Special promotions
Seasonal collections
Store updates

You may unsubscribe at any time by clicking the unsubscribe link included in our emails.

7. Data Retention

We retain your personal information only for as long as necessary to:

Complete your orders
Provide customer support
Meet legal, tax, accounting, and regulatory requirements
Resolve disputes
Enforce our policies

When your information is no longer required, it will be securely deleted or anonymized.

8. Your Privacy Rights

Depending on your location, you may have the right to:

Access your personal information
Correct inaccurate information
Request deletion of your personal data
Restrict or object to certain processing activities
Withdraw consent for marketing communications
Request a copy of your personal information where applicable

To exercise these rights, please contact us using the information below.

9. Data Security

We implement appropriate technical and organizational measures to protect your information from:

Unauthorized access
Disclosure
Alteration
Misuse
Loss

Although no internet transmission can be guaranteed to be completely secure, we continuously work to maintain commercially reasonable safeguards for your information.

10. Third-Party Services

Our website may contain links to third-party websites or services.

We are not responsible for the privacy practices or content of those external websites. We encourage you to review their privacy policies before providing personal information.

11. Children’s Privacy

Our website is not intended for children under the age of 13.

We do not knowingly collect personal information from children. If we become aware that such information has been collected, we will promptly remove it.

12. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our business practices, technology, or legal requirements.

Any updates will be posted on this page with the revised “Last updated” date.

13. Contact Us

If you have any questions regarding this Privacy Policy or how we handle your personal information, please contact us.

ALECTRONA CANDLE

Email: [email protected]

We will make reasonable efforts to respond to all privacy-related inquiries as promptly as possible.